Support Ticket Triage

Classify inbound support requests by type and urgency, route to the right team channel, and send auto-acknowledgment to the customer.

What We Build

Inbound support requests from email or form are classified by keyword-intent matching into buckets: billing, technical, general, and urgent. Each bucket routes to the correct Slack channel or helpdesk queue and creates a ticket. An auto-acknowledgment with expected response time goes to the customer immediately. Urgent tickets trigger a Slack @here ping.

Typical Tool Stack

Make.comGmailZendeskLinearSlack

Out of Scope

–Classification is keyword-based, not LLM-based — expected accuracy ~85% on clean inputs
–Does not resolve tickets — routes and acknowledges only
–Custom SLA tracking and breach escalation requires a dedicated helpdesk tool

Pricing

Build Fee

$3,500

$500 deposit · $3,000 on delivery

Monthly Retainer

from $750/mo

scales with your total automation count

Build Timeline

~96 hours

Fixed scope
Fixed price
No surprises

Ready to deploy this?

Start with a $500 deposit. Answer 3 questions. Go live in 96 hours.

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